Payment Policy

Effective Date: December 24, 2024

At LushCite, we strive to provide a smooth and secure payment process for all our customers. This Payment Policy outlines the terms and conditions related to the payment methods, billing, and transactions when making purchases on our website. By completing a purchase with LushCite, you agree to the terms set out in this policy.

1. Accepted Payment Methods

We offer several secure payment options to accommodate your preferences. The available payment methods include:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: Pay via your PayPal account for a fast and secure transaction.
  • LushCite Gift Cards: You can also use LushCite Gift Cards for payment. These cards can be purchased on our website and redeemed during checkout.
  • Apple Pay and Google Pay: We also accept payments through Apple Pay and Google Pay for a seamless mobile payment experience.

2. Payment Authorization

When you place an order, you authorize LushCite to process the payment using the payment method you selected. By entering your payment details, you confirm that:

  • You are the authorized holder of the payment method.
  • You authorize us to charge the total amount for the order, including applicable taxes and shipping fees.

All payments must be made in USD (United States Dollar).

3. Payment Security

LushCite prioritizes your security and ensures that all payment transactions are processed using industry-standard encryption and security protocols. Our website uses SSL (Secure Socket Layer) encryption to protect your payment details during the transaction process.

  • Secure Payment Gateway: All payments are processed through trusted and secure payment gateways.
  • Data Protection: We do not store sensitive payment information such as credit card numbers or PayPal credentials. All payment data is handled and stored by the payment processors.

4. Payment Errors

In the event of a payment error or transaction failure, we will notify you immediately. Possible reasons for payment errors include:

  • Insufficient funds in your account.
  • Incorrect payment information provided.
  • Issues with the payment gateway.

If a payment cannot be processed, we will work with you to resolve the issue and proceed with the order.

5. Order Confirmation and Payment Receipt

After your payment has been successfully processed, you will receive an order confirmation email. This email will include the details of your purchase, including the product(s) ordered, order number, and the total amount charged.

  • Payment Receipt: A payment receipt will be provided via email once your payment is confirmed. You can use this receipt for reference or for returns and exchanges.

6. Sales Tax and Fees

Sales tax is applicable to orders in certain locations, depending on the shipping address. The sales tax will be calculated and added to the total order price during checkout.

LushCite is responsible for collecting the applicable sales tax in accordance with state and local regulations.

  • Shipping Fees: Any shipping charges applicable to your order will also be calculated and added during checkout.

7. Order Cancellations and Refunds

In some cases, you may need to cancel an order after payment has been processed. LushCite allows order cancellations within 24 hours of placing an order. After the cancellation window has passed, we will begin processing your order for shipment.

For information about refunds, please refer to our Refund and Returns Policy.

8. Currency Conversion

All payments are processed in USD (United States Dollar). If you are purchasing from outside the United States, your credit card or payment provider may apply a currency conversion fee. The exchange rate and fees are determined by your payment provider and are not within our control.

9. Payment Disputes

If you believe a payment has been charged incorrectly, please contact our customer support team immediately. We will investigate the issue and work with you to resolve it as quickly as possible.

10. Customer Support

If you have any questions regarding payment methods, billing, or transactions, please contact our customer support team:

By completing a purchase on LushCite, you acknowledge that you have read, understood, and agreed to this Payment Policy. Thank you for shopping with us!