Shipping Policy

Effective Date: December 24, 2024

At LushCite, we strive to provide our customers with a seamless and efficient shopping experience. This Shipping Policy outlines the terms and conditions related to shipping, delivery times, and associated charges. By purchasing products from us, you agree to the terms outlined in this policy.

1. Shipping Destinations

We ship to domestic and international addresses. Shipping availability depends on your location, and certain restrictions may apply.

  • Domestic Orders: We ship to all locations within the United States.
  • International Orders: We offer shipping to select international destinations. International orders may incur additional duties, taxes, and customs fees, which are the responsibility of the customer.

2. Processing Time

  • Order Processing: After you place an order, we aim to process it within 1-3 business days (Monday to Friday, excluding weekends and public holidays).
  • Order Confirmation: Once your order is processed, you will receive an email with a confirmation and tracking number (if applicable).

Please note that during peak seasons or promotional periods, processing times may be slightly longer.

3. Shipping Methods and Delivery Times

We offer multiple shipping options based on your needs and location. Delivery times are estimates and may vary based on the shipping method selected and your destination.

  • Standard Shipping: Delivery typically takes 5-7 business days for domestic orders within the United States.
  • Expedited Shipping: Delivery typically takes 2-3 business days for domestic orders.
  • International Shipping: Delivery times for international orders may vary depending on the destination and customs clearance. Estimated delivery times range from 7-21 business days.

Please note that the above delivery times are estimates and are subject to changes due to factors like carrier delays, weather conditions, or customs processing.

4. Shipping Charges

Shipping costs are calculated at checkout based on the selected shipping method and your delivery address.

  • Domestic Shipping: We offer free standard shipping on orders over $50 within the United States. For orders under $50, standard shipping charges will apply.
  • International Shipping: Shipping charges for international orders will vary depending on the destination country and shipping method. Additional customs duties, taxes, and fees may apply.

You will be informed of all applicable shipping fees before completing your purchase at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to track your order’s status. You can also track your order directly on our website using the tracking information provided.

If you experience any issues with tracking or delivery, please feel free to contact our customer support team.

6. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. Box addresses for certain shipping methods. Please ensure that your shipping address is a physical location.
  • Undeliverable Packages: If a package is undeliverable due to incorrect address details, failure to accept delivery, or refusal to pay applicable customs fees, we may charge additional shipping fees for reshipment.

7. Lost or Damaged Shipments

We take great care in packaging your order to ensure it arrives safely. However, if your order is lost, damaged, or delayed during shipping, please contact us within 7 days of receiving the tracking information.

  • Damaged Items: If the product is damaged upon arrival, please provide photos of the damaged item and packaging so we can resolve the issue promptly.
  • Lost Items: If your package is lost in transit, we will initiate an investigation with the shipping carrier. We are not liable for lost or stolen items once the package has been delivered to the address provided at checkout.

8. Address Changes

If you need to change your shipping address, please contact us immediately after placing your order. Once an order has been processed and shipped, we cannot change the address.

9. Customer Support

If you have any questions or concerns regarding shipping or your order, please don’t hesitate to reach out to our customer support team:

By placing an order with LushCite, you acknowledge that you have read and agree to the terms of this Shipping Policy. Thank you for shopping with us!