Shipping Policy

Effective Date: February 19, 2025

At Lushcite, we strive to provide our customers with fast, reliable, and efficient shipping. This Shipping Policy outlines our procedures and guidelines regarding shipping and delivery.

1. Shipping Methods and Rates
We offer a variety of shipping options to ensure that your order arrives in a timely manner. Shipping rates are calculated at checkout based on your shipping address, the weight of your order, and the shipping method selected. The available shipping options include:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery for orders placed before 12 PM (local time).

Shipping costs will be displayed during checkout before you complete your order.

2. Processing Time
All orders are processed and shipped within 1-2 business days of receiving the order. Orders placed on weekends or holidays will be processed the next business day. Please note that the delivery time begins once the order has been processed and shipped.

3. Shipping to P.O. Boxes
We currently only ship to physical addresses. Unfortunately, we do not ship to P.O. Boxes. Please ensure you provide a valid residential or business address during checkout.

4. International Shipping
At this time, Lushcite only ships within the United States. We are working on expanding our shipping options to international customers and will update our policy when available.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order by following the link provided in the email. Please allow up to 24 hours for the tracking information to update after shipment.

6. Shipping Delays
While we make every effort to ship your order as quickly as possible, Lushcite is not responsible for delays caused by third-party carriers, weather conditions, or other external factors. If your order is delayed, we will do our best to keep you informed and assist you with tracking updates.

7. Free Shipping
We occasionally offer free shipping promotions. If you qualify for free shipping, the discount will be applied automatically during checkout. Free shipping promotions are subject to specific terms and conditions, which will be outlined in the promotion details.

8. Damaged or Lost Packages
If your package is damaged during transit or if it is lost, please contact us immediately at info@lushcite.com or call (480) 882-9586. We will work with the carrier to resolve the issue and offer a replacement or refund if necessary.

9. Address Accuracy
Please ensure that the shipping address you provide is correct and complete. Lushcite is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses. If you notice an error in your address, please contact us immediately at info@lushcite.com to make corrections before the order is processed.

10. Customer Support
If you have any questions or concerns regarding your order or shipping, our customer service team is here to help. You can reach us via:

Thank you for shopping with Lushcite. We are committed to providing you with the best shopping experience and reliable shipping!