Refund and Returns Policy

Effective Date: December 24, 2024

At LushCite, we strive to provide high-quality products and ensure our customers are fully satisfied with their purchases. However, if for any reason you are not completely satisfied with your order, we offer a straightforward refund and returns process. Please review our policy below for more details.

1. Return Eligibility

We accept returns under the following conditions:

  • Time Frame: You can return most items within 30 days from the date of delivery. After 30 days, we cannot offer a refund or exchange.
  • Condition of Items: Items must be returned in their original condition, unused, and with all tags, packaging, and receipts intact. Items that are damaged, altered, or without a receipt may not be accepted.
  • Non-Returnable Items: Some items are non-returnable due to hygiene or safety reasons. These include personalized items, gift cards, and clearance items.

2. How to Return an Item

If you are eligible to return an item, follow these steps:

  1. Contact Us: Email our customer support team at info@lushcite.com within 30 days of receiving your order to request a return authorization. Include your order number and the reason for the return.
  2. Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to send the item back.
  3. Package the Item: Carefully package the item(s) in the original packaging to prevent damage during return shipping.
  4. Return Shipping: Return shipping is the responsibility of the customer unless the item is defective or we made an error with your order. We recommend using a trackable shipping service for your return.

3. Refund Process

Once we receive and inspect your returned item(s), we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Processing Time: Refunds may take 5-10 business days to process, depending on your payment method and bank policies.
  • Shipping Charges: Shipping charges are non-refundable unless the item is defective, damaged, or we made an error with your order.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the steps for returning the item and place a new order for the replacement product. Exchanges are subject to availability.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will either offer you a full refund or send a replacement at no additional cost. You may be required to provide photos of the damaged item.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@lushcite.com.

7. Contact Us

For any questions regarding returns or refunds, please reach out to our customer support team:

By making a purchase at LushCite, you agree to the terms outlined in this Refund and Returns Policy. Thank you for shopping with us, and we hope you love your purchase!